We are currently shipping most orders within 24 hours.

Terms and Conditions

Payment

We currently accept a variety of payment methods, including PayPal and credit card. You can send cheques and postal orders for £20 and over.

Please send cheques or postal orders, including your order reference, to:

JustSeed Limited
Bryn Estyn Business Centre
Bryn Estyn Road
Wrexham
LL13 9TY

We are a DEFRA and Soil Association (Organics) registered company and do everything we can to ensure that the seed is as stated, with high germination rates. We cannot be held responsible for your local conditions. Seeds are a living product, and success depends on many factors, including the weather and the grower's skill. Our liability, if there are any problems, does not go beyond the cost of the seeds purchased.

We are currently unable to ship outside of Great Britain. We cannot currently ship to Northern Ireland.

Postage

UK Postage

2nd Class Postage £1.89

1st Class Postage £2.55

UK Parcel Post from £4.95 for larger items

We are not currently able to ship to Northern Ireland or Europe.

Shipping

We will aim to ship your order within 24 hours, though it may be a little longer at busy times. If we encounter any problems, we will contact you. We aim to keep the website up to date, but sometimes seeds become unavailable or sell out. If this is the case, we will contact you by email and ask if you wish to substitute the item or have a refund.

If the goods are damaged in any way on receipt, please contact us and we will endeavour to sort it out in a satisfactory way.

If you wish to return goods, please see our returns policy.

Returns

Our returns policy is 60 days. After 60 days have passed since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Gift cards are not refundable.

To complete your return, please contact us directly so we can arrange the return.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at sales@justseed.com.

Sale Items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at sales@justseed.com and send your item to:

JustSeed Limited
Suite 3B
Bryn Estyn Business Centre
Bryn Estyn Road
Wrexham
LL13 9TY

Shipping Returns

To return your product, you should mail your product to:

JustSeed Limited
Suite 3B
Bryn Estyn Business Centre
Bryn Estyn Road
Wrexham
LL13 9TY

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.